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General Office QuestionsVaccine Related Questions


General Office Questions
Q:Do you accept health insurance?
A:

We do not accept any health insurance, as most travel-related services are not covered by insurance plans. We will provide you with an invoice that you may submit to your insurance company for direct reimbursement in the event that your insurance covers some of our services. We accept Mastercard, Visa, Discover and American Express. Payment is expected at the time of service.

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Q:How far in advance should I book my appointment?
A:

You should plan to book your appointment as soon as your itinerary is finalized.  Ideally you should come in no later than 4 weeks prior to your departure, however we will be happy to take care of you even if you have to leave on short notice.

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Q:Do you take walk-ins?
A:We require appointments for immunizations and travel health advice.  We will make every effort to accommodate your schedule.
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Q:How many locations do you have?
A:Currently our Niles, IL facility is our only location.
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Vaccine Related Questions
Q:What types of side effects might I get from the vaccines?
A:Most of the vaccines we administer have mild if any side effects, usually a little soreness in the arm of the injection and a low grade fever.  You will be advised of any other side effects specific to the vaccines you have received.  It is very important that you tell us about any allergies you have, as some allergies may predispose you to side effects from the vaccines.  For more information, please refer to the "Vaccine Information" section of our web site.
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Q:Why do I have to come back for more immunizations after I return from my trip?
A:Some immunizations require several shots to complete a series in order to provide maximum protection.  These include vaccines against hepatitis A and hepatitis B. You will be advised of the schedule at the time of the first visit and will be able to schedule follow-up appointments to complete the series.
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Q:Should I get Yellow Fever vaccine if I am taking medications that suppress my immune system?
A:If you are traveling to an area where yellow fever is endemic, you should be offered yellow fever vaccine. Since it is a live virus vaccine, there are certain persons who should not receive it, generally people with weakened immune systems or those who are on medications that make them more susceptible to infection.  Your travel health professional at our center will review the risks and benefits of this vaccine with you at your visit. More information is available on the "Vaccine Information" and "Resource Center" tabs on our home page.
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